Heyla - Frequently Asked Questions

Ticket Booking

Heyla accepts payments via Visa, Mastercard, American Express, selected credit and debit cards and net banking. All your payments are processed with the help of technology company - Stripe. We adopt new payment methods in accordance with the technological advances.

Right now we don’t provide an option for bulk bookings. We are working on that feature.

You can book a maximum of 10 tickets in a transaction. However, the maximum number of tickets booked in a single transaction also depends on the type of event you’re booking.

If you cancel a booking midway through the transaction, the selected seats would be blocked for 15 mins before released.

The purpose of Heyla is to ease the process of finding and booking events around you. We don’t provide an option for confirming the seats online and paying cash at the venue. You will need to pay online to confirm the seats you are selecting.

There is no limit on the number of transactions you make via Heyla app or website for booking tickets on any given day.

Cancellation and Refund

The amount deducted for a failed transaction will be refunded within 7 working days. If you have made payment using a wallet, you can expect a refund within 24 – 48 hours.

No worries! If you didn’t receive a confirmation SMS or email, you can always check your booking status at ‘Booking History’ in your app.


You can unsubscribe to our newsletter by un-checking the newsletter subscription checkbox in Settings > Profile Settings page.

If you forget your password, you can reset it either using your mobile number or email ID.
In the ‘Forgot Password’ page you will be asked for either your mobile number or email ID.
If you enter your mobile number: An OTP will be sent to your mobile via SMS to reset your password.
If you enter your email ID: A ‘password reset link’ will be sent to your email ID to reset your password

It’s very simple. You can make a request by clicking ‘Become an Organiser’ button in the home page of Heyla website and follow the instructions.

You can choose to get notified about only the events of your interest. This can be done by preferring the genres of events in your app or website.
You will be asked to choose the type of events you’re interested in every time you login to the app or you can modify it in the ‘Preferences Menu’.

You cannot book or review events as a guest user. The main benefit of logging in is your transaction details will be stored in our database and you can verify it at given anytime.
More over you will need to identify yourself as a Heyla user if you’re writing a review for an event. You also enjoy the benefits of credit points for using the app by logging in to Heyla.

Heyla provides credit points, to its users on the basis of their usage, which they can exchange for exciting offers. You will receive a credit point every time:
1. You login to the app.
2. You check-in at an event.
3. You book an event.
4. You review an event.
5. You share an event with other Heyla users.