Payment Policy
Heyla accepts Visa, MasterCard, American Express, selected Credit & Debit Cards and Net Banking. Other payment methods may be added from time to time. We process our payments through one97 Communication Limited. Users are subject to internet handling fees and a non-refundable processing fees per ticket.

Heyla acts as an agent to promote the events and sell tickets on behalf of the event organizers. We do not hold any control on the availability and pricing of the tickets.

General Pricing

Heyla Event Service Charge : 2%

Payment Gateway Charge : 1.99%

Total : 4.71% (Total 3.99% +18%GST)

Ex: Your event ticket is 100. Final payout after deduction of payment gateway fee + taxes = (100 x 4.71) / 100 = INR 95.29
Note: Payments would be processed in 3-5 working days after the completion of the event

Payment Confirmation
Once your payment is successful, you will be directed to the confirmation page which will contain all the details regarding your order. You will also receive a text message and email regarding your order confirmation. If you do not receive a confirmation or experience an error during payments, contact the customer care regarding your order. We are not liable for your losses if you do not contact us regarding your issue faced during booking.

Refund / Cancellation / Exchanges
Once the payment is made and the booking is confirmed, you cannot make any changes in the order. Kindly read the details of the event and eligibility before making the booking. We are not liable to make any refund for tickets purchased.

If the event gets cancelled by the organizers of the event, we will refund the amount as per the policy of the organizer. If in case the event date has been changed by the organizer, we will contact you and proceed as per the policy of the organizer.

Heyla App may, in its discretion, attempt to mediate such dispute, however, we will have no liability for an Organizer’s failure to give refunds, our failure to mediate a dispute; or our decision if it does mediate the dispute.

Customer Care
If there are any queries regarding your order, you can get in touch with us at hello@heylaapp.com / 9443471551. We assure you a response within one business day.

Changes on Pricing
This Pricing Policy was last updated on 08.09.2018. From time to time we may change or make additions to our Pricing Policy. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website and during app updates.